UPDATE (4/12 1:04 PM): The mother who ordered dresses for her twin daughters’ quinceañera will be receiving her money back.

Claudia Iracheta tells CHANNEL 5 NEWS the manager reached out to her Friday saying she can pick up her full refund.

Iracheta is grateful for the community reaching out to help her family.

A family is helping her get dresses in time for the event.

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MCALLEN – A local mother says her twin daughters' quinceañera party is one week away and the dresses she ordered from a McAllen shop will not be ready on time.

The family says the dress shop refuses to grant a refund.

Claudia Iracheta and her older daughter Estefany Giles say they spent more than $1,600 for the dresses.

They say the order was placed in February, but months later the dresses are nowhere to be found.

"For the moms, I hope they never go through what I’m going through because it feels really ugly that the event is already planned, and my daughters have cried,” says Iracheta.

CHANNEL 5 NEWS reached out to the manager, Renato Parra, at Lucy Franco in McAllen to see if the family would get their money back.

Parra says he will grant them a refund only if the family takes him to court.

The family has filed a police report with the McAllen Police Department; Iracheta says she doesn’t have money for a legal battle.

For more information watch the video above.